FAQ's

The Rig

Why is it $199.99?

The Rig is an investment in your craft. It is built with the highest quality standards to ensure it withstands the constant wear and tear from a barber or hairstylist's daily work. Further, the product provides a continued return on investment in the form of returned time. Time is money.

 

What if I can't pay the $199.99 upfront?

No worries! At the end of the checkout process (after putting in shipping information), customers have the option to checkout with Afterpay, an interest free payment option that breaks your order up in 4 $50 payments! This is a very popular method for our customers.

 

Is there a learning curve?

It takes about 2 weeks of use to become fully accustomed to The Rig. This is a new method of cutting and you will feel the urge to go back to your station initially. Keep at it for two weeks and you will become an efficient barber with an effective cutting system.

 

Will I really use it that much?

A large majority of our customers never cut without it. It will likely be the first thing you put on in the morning and the last thing you take off at night.

 

How do you take care of The Rig?

Each Rig comes with a set of cleaning instructions and a branded dust bag for storage. To clean, flip The Rig upside down to get hair out of the pockets and blow dry any remaining hair out on a high speed, low heat setting. Spray some synthetic leather friendly solution on a soft towel and wipe down!

 

Where is The Rig made?

Each Rig is handstitched by leather artisans inside a family owned factory in Ubrique, Spain alongside top designer brands. Premium materials sourced in Spain are used for construction of The Rig. The factory operates under great working conditions and workers are paid with fair wages.

 

Shipment

How often are orders processed?

Orders are processed 1-2 days after the order is placed. In most cases, if an order is placed in the middle of the day we will process it the next morning and drop it off to the local carrier for delivery (excluding weekends).

 

When will I receive my order?

For domestic, expect 5-7 business days from the day you make your order. This gives us 1-2 days to process the order and drop it off to our local carrier. International orders are subject to separate to extended times based on shippers and location.

 

Do you ship internationally?

Currently, we ship to Canada, the United Kingdom, and Australia. If you’re looking to place an order outside of these countries, please contact us so we can serve you!

 

 Additional Questions?

Our full shipment policy can be found here!

 

Returns

What is your return policy?

To save you the time, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Our full refund policy can be found here.

 

How do I start a return?

To start a return, you can contact us at team@slckr.us. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Be sure to contact us before returning your Rig!

 

When will I get my refund?

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 3-5 business days. Additional time must be allotted for your bank or credit card company to process the refund.

 

Brand

What’s the best way to stay up to date with SLCKR?

Subscribe to our mailing list and follow us on social media platforms, such as Instagram & Facebook (@slckrusa)! We won't spam or sell your emails.

 

Where are you located?

We are located in Philadelphia, Pennsylvania.

 

Do you do any brand ambassador/partner programs right now?

We are currently rolling out a new program called the SLCKR Collective that will serve as our ambassador program. Access to the application for the Collective can be found here.

 

What should I do if my question isn’t answered here?

Feel free to shoot us an email over to us at team@slckr.us! Kindly give us up to 24 hours to reply.

 

Policies

What is your privacy policy?

We won't spam or sell your emails! The link to our privacy policy can be found here here!


What is your terms of service?

The Link to our privacy policy can be here here